Here are answers to the most frequently asked questions regarding the HelloFlow platform.
What is a no-code platform?
The no-code platform enables any user to build, adjust and launch the client onboarding process (flow) by using a drag-and-drop interface, all without having any coding knowledge. The no-code solution enables all sizes of financial services to accelerate their digital transformation by bypassing costly and time-consuming development. Read more about no-code.
Is it only no-code?
No, our platform makes it easy for anyone who doesn't want to use their resources through our no-code setup to implement the solution into their product. Everything on our platform is accessible through an open API.
How to build a client onboarding process (flow)?
HelloFlow provides a no-code digital onboarding solution. Using our Flow Builder, businesses can build a digital client onboarding process (flow) by simply dragging and dropping a variety of services and features to address all the onboarding requirements. Learn how Flow Builder works.
What type of KYC and AML services does HelloFlow integrate?
HelloFlow has integrated a variety of local and global Know Your Customer (KYC) and Anti-Money Laundering (AML) services to help you build an automated and compliant client onboarding process (flow). We're constantly integrating new services, see the full list here.
How to perform ongoing customer due diligence?
HelloFlow’s Client Monitoring solution allows businesses to use a combination of Know Your Customer (KYC) and Anti-Money Laundering (AML) services to screen and automatically monitor clients on an ongoing basis. Read more about Client Monitoring.
How to optimize and improve the client onboarding process (flow)?
HelloFlow’s Performance Analytics allows you to gain insights into your clients’onboarding activity and behaviors. You can then optimize and improve the client onboarding process (flow) in the Flow Builder within minutes. Read more about Performance Analytics.
Where can I find the client data from the onboarding process (flow)?
HelloFlow’s CRM Client Portal is directly connected to your client onboarding process (flow) built in the Flow Builder. All the collected client data will be stored in the Client Portal and ready for you to analyze and finalize the due diligence process. Learn how Client Portal works.
What CRM integrations does HelloFlow have?
HelloFlow integrated external CRM systems to help you with data storage and case management. You can find all our CRM integrations in HelloFlow’s Service Catalog.
How do I embed the client onboarding process into the website?
HelloFlow offers a variety of fast ways to embed the flow, from a generated unique link you can redirect with to embedding it directedly into your website.
How long does it take to build and launch a client onboarding process (flow)?
HelloFlow provides a no-code onboarding solution that allows any user to build a compliant client onboarding process (flow) by using a simple drag-and-drop interface. Depending on the complexity, building a flow can take anything from just a few minutes to a couple of hours, and you can launch it with just one click - without a single line of code.
How can I perform automatic risk-based decisions?
HelloFlow's Risk Assessment Builder allows you to create risk assessment models to calculate the risk score on your internal Know Your Customer (KYC) and Anti-Money Laundering (AML) rules - all of which can be plugged into one's flow to make automatic risk-based decisions.
What is KYC?
Know Your Customer (KYC) is the mandatory process of verifying and identifying every new customer's identity. The objective of KYC guidelines is to prevent financial institutions from being used, by any potential criminal elements of money laundering activities.
What is AML?
Anti-Money Laundering (AML) is the mandatory compliance process of actively monitoring clients for and reporting suspicious activities. The objective of AML policies is to detect and prevent criminals from disguising illegal funds as legitimate income.
What is KYB?
Know Your Business (KYB) is an extension of KYC complianceto reduce and prevent money laundering by businesses. The KYB due diligence process varies by jurisdiction. The KYB checks generally include the verification of the Ultimate Beneficial Ownership (UBO), company address, registration, and licensing documentation. Read more about KYB.
Why digital onboarding?
Traditional onboarding is known for being manual, complex, and time-consuming. The digital onboarding process can increase the conversion rate and improve the customer experience at the same time. Digital onboarding also makes it easier to stay on top of regulatory compliance and pivot quickly. Read more about digital onboarding.
What is ongoing due diligence?
Ongoing customer due diligence is the process of reviewing your existing customer's information. This process requires you to ensure that the business relationship, including the activities and transactions within it, is consistent with your knowledge about the customer, their business, and risk profile. HelloFlow's Client Monitoring solution helps to automate the ongoing customer due diligence.
What is digital identity verification?
Digital identity verification is the process of verifying a customer's identity by using trusted systems. This can reduce the risk of human error when verifying the identity of an individual and helps to boost efficiency, thereby allowing you to provide a seamless online customer onboarding experience.
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